What happens when I buy tickets online?
When you purchase your ticket from www.eventbrite.co.uk you will be issued with an e-ticket, which will be sent to the email address provided at the time of booking. There will be no paper tickets sent out, so make sure you save the email containing your e-ticket or you may also print the ticket and bring it with you on the day.
What does my ticket get me?
Purchasing a ticket to Bollywood Fever grants you access to the screening of LAGAAN and entry to the Fan area. In the Fan area, we will have scheduled Bollywood dance workshops, street food – desi style, bars, photo opportunities, art displays, mehndi plus children's entertainment.
What if I can’t print my e-ticket?
If you are unable to print your e-ticket you will be able to gain by showing your confirmation e-mail on your mobile phone or electronic device.
What happens if I didn’t receive my ticket confirmation email?
If you did not receive your ticket confirmation email, please click on ‘Contact the organiser’ on our Eventbrite event page and we will look into your issue for you.
What is your refund / ticket exchange policy?
Once the ticket purchase has been completed all tickets are non-refundable. If you are unable to attend you may transfer your ticket to a friend or family member as is stated on the terms and conditions of your ticket.
Can I buy tickets on arrival?
Are there concessions for disabled visitors and their carers?
Carers are eligible for a free ticket to the show but this must be pre-arranged. Please contact ravi at bollywoodfever.co.uk for more details.
What time is the film?
The venue opens at 4pm and the film will start promptly at 7pm.
Will there be an intermission?
Yes, there will be an intermission during the screening of LAGAAN. We will provide enough time for guests to purchase some food and drink before returning back to your seats for the remainder of the show.
Should we arrive early?
DEFINITELY! From 4pm there will be entertainment taking place in the fan area for you to enjoy and experience including art displays, henna / mehndi artists, Bollywood dance workshops, children's activities PLUS there will be an Indian street food market on site for you to purchase any food and / or drink.
If I’m running late, is that OK?
Once the film has started it is difficult to let in audience members and therefore we recommend that you arrive early for the film. Any late-comers please report to the reception and we will show you to your film screening without causing disruption to those already watching the film.
Is there parking?
There are limited spaces for Blue Badge holders at the front of Fairfield Halls. Please call 020 3292 0001 to book your space. For more details on parking in Croydon please click here:
Can I get involved or volunteer?
If you LOVE all things Bollywood especially LAGAAN and are interested in volunteering for a shift and / or getting involved with the Bollywood Fever team then please contact us at
Can I dress up on the day?
We encourage you to join in the funny and make this a day to remember by dressing up as your favourite character! The Bollywood Fever team will be awarding gifts to individual(s) at each screening for the ‘best dressed character’.
Are cameras allowed to be used?
No professional recording equipment is permitted but we encourage you to capture images or footage of the event on your phone or personal camera. Feel free to share them on social media and copy us in :)
Please note that by attending Bollywood Fever, you are agreeing that you are allowing press and Bollywood Fever organisers to use your attendance either by way or image, voice or combined in productions and for press.
Is food and drink allowed?
Food and / or drink cannot be brought into the venue performance space. There are food and bar stations on‐site where you can buy alcoholic and non-alcoholic drinks, street food (desi style) and snacks.
SAFETY AND SECURITY
Please note that bag searches will be a condition of entry to the venue.
AGE AND SUITABILITY
What are the ticket age brackets?
LAGAAN is certified PG.
Is there a programme available to purchase?
A programme will be available to purchase.
Is the screening suitable for those with epilepsy?
Please note that loud noises, flashing lights and strobe lighting may feature.
Fairfield Halls ticket desk, toilets, performance and exhibition spaces are accessible to all, as are the cafes, bars and restaurants across the venue. In addition the venue has:
- Disabled access parking spaces in the adjacent underground car park with a lift directly into the venue
- Automatic entry doors – push button or infrared
- Accessible toilets equipped with alarms
- Phoenix Concert Hall offers an Infrared Amplification System for people with hearing impairments
- Guide Dogs and Assistance Dogs are welcome and water is available upon request